Contact Us

Get in Touch

Our team responds to enquiries during standard business hours. We welcome product questions, bulk order discussions, and new customer inquiries.

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Office Address

〒220-0012
2-3-5 Minatomirai
Yokohama City, Kanagawa
Japan

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Email

info@servicebaytools.com

We aim to respond to all email enquiries within 1–2 business days.

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Office Hours

Monday – Friday: 9:00 – 18:00
Saturday: 9:00 – 13:00
Sunday & Public Holidays: Closed

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Showroom Visits

Visits to view product samples are available by appointment. Please contact us via email to arrange a convenient time.

Oil drain pan — a service equipment product from our catalog

Send an Enquiry

By submitting this form, your enquiry will be directed to our team at info@servicebaytools.com. We will respond during business hours.

How We Handle Enquiries

A straightforward process for new and existing customers.

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1. Submit Your Enquiry

Send us your requirements through the form above or directly by email. Include the products you are interested in and any relevant details about your workshop setup.

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2. We Review Your Needs

Our team reviews your enquiry and identifies the most appropriate products from our catalog. For technical questions, our technical advisor will be involved in the response.

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3. Receive a Quotation

We provide a written quotation with product specifications, pricing, and available delivery options. No obligation is created by receiving a quotation.

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4. Confirm Your Order

If you are satisfied with the quotation, you can confirm your order and we will proceed with processing, payment, and dispatch arrangements.

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5. Delivery

Orders are dispatched from our Yokohama warehouse. Delivery timeframes depend on product availability and destination. We will confirm expected delivery at the order stage.

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6. After-Order Support

We remain available for product questions, repeat orders, and any issues that arise after delivery. Contact us at any time via email for assistance.

Our Location

〒220-0012, 2-3-5 Minatomirai, Yokohama City, Kanagawa

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Minatomirai, Yokohama City, Kanagawa

〒220-0012, 2-3-5 Minatomirai

For directions and showroom visit arrangements, please contact us at info@servicebaytools.com